Shipping policy
Our Global Fulfillment & Asia Artisanal Studio
FLYBY is conceptualized and designed in Hong Kong and New York. To ensure the highest level of craftsmanship and to manage our organic pearls with care, all pieces are hand-inspected, securely packaged, and dispatched directly from our Asia Artisanal Studio.
By shipping directly from our studio to your door, we bypass traditional middlemen, allowing us to offer exceptional quality at a more accessible price point, all while providing complimentary global shipping and fully paid duties (DDP).
1. Complimentary Global Shipping & Duties Paid (DDP)
At FLYBY, we believe in a seamless shopping experience. That’s why we offer Free Standard Shipping and fully prepay all import duties and taxes (DDP) for all orders. The price you see at checkout is the final price—no hidden fees, no surprise customs charges upon delivery.
2. Order Processing Time
All orders are processed and prepared for shipment within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a second notification with a tracking number once your order has shipped.
3. Estimated Shipping Times & Disclaimer
We offer global shipping. Standard estimated delivery times after dispatch are as follows:
- Standard Global Shipping (7-15 business days): FREE
Please note: Delivery times are estimates only and are not guaranteed. Flyby shall not be held liable or financially responsible for any shipping delays caused by carrier delays, customs clearance procedures, severe weather conditions, seasonal peak volumes, or other circumstances beyond our reasonable control. Shipping delays do not constitute valid grounds for order cancellation, delivery refusal, or monetary compensation.
4. Order Tracking
When your order has shipped, you will receive an email notification including a tracking number. Please allow up to 48 hours for tracking details to update in the carrier's system.
5. Address Changes, Unclaimable Packages & Delivery Issues
Please ensure your shipping address is entered accurately. Flyby is not responsible for missing or misdelivered packages resulting from incorrect shipping information provided at checkout.
If a package is delayed, appears lost, or has tracking issues, please contact us promptly at mail@flybydemifine.com with your order number, and our support team will assist in tracking and resolving the issue with the carrier.