Refund policy
30-Day Global Return Policy
We offer a 30-day global return policy, which fully complies with and extends beyond the EU 14-day cooling-off period. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at mail@flybydemifine.com to receive the designated return address and instructions.
If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note: Unless the item is defective or damaged upon arrival, return shipping costs are the responsibility of the customer. In addition, import duties and taxes paid at checkout (DDP status) are non-refundable as they are collected by local customs authorities.
For any return-related questions, you can always reach us at mail@flybydemifine.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right promptly.
Exceptions / Non-Returnable Items
To maintain strict hygiene standards and the pristine condition of our pieces, certain items cannot be returned or exchanged:
- Worn or Altered Items: Any jewelry showing signs of wear, scratching, or alterations.
- Customized Pieces: Items specially customized, engraved, or modified upon request.
- Final Sale Items: Products marked as 'Final Sale' or purchased during specific clearance events.
- Gift Cards: Non-refundable and cannot be exchanged for cash.
Note on Natural Variance:
All FLYBY pearls and semi-precious gemstones are 100% natural. Slight variations in color, organic shape, or subtle natural blemishes are the unique signature of organic gems and are not considered manufacturing defects.
If you have questions regarding a specific piece prior to purchasing, please feel free to reach out to our team.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and inform you whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days.
Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at mail@flybydemifine.com.